Support Desk Management
I established Zoho Desk as a centralized system for managing customer issues and replacement part requests. By moving support into a comprehensive platform, the Spark Robotic team can now track, prioritize, and resolve tickets more effectively—improving response times, enhancing communication, and strengthening overall customer service.
I configured and implemented Zoho Desk to handle customer support tickets and replacement part requests. By organizing issues into a structured ticketing system, I’ve improved response times, streamlined communication, and gave the team clearer insight to track, organize, and resolve customer issues quickly.
In Zoho Desk, tags are applied to tickets based on the specific item or issue a customer is experiencing. This tagging system feeds into analytics, allowing us to identify recurring problems, spot vendor part concerns, and develop proactive solutions. By leveraging this data, I help the team troubleshoot concerns effectively and improve long-term customer support.
